Our Returns & Refunds Policy for Fresh Flowers in Downe
Your Trusted Downe Florist: Returns, Refunds & Complaints
Florist Downe is proud to be the leading local flower specialist, delivering fresh blooms to households and businesses throughout Downe and neighbouring areas. We are committed to providing exceptional service, every delivery, every time. Our Returns, Refunds & Complaints policy reflects our unwavering dedication to customer satisfaction and upholding our Fresh Flowers Guarantee in Downe.
Fresh Flowers Guarantee in Downe
When you order from Florist Downe, you can be sure you’re receiving the freshest flowers possible. Our flowers are hand-selected daily to ensure maximum beauty and longevity. We guarantee that your flowers will look fresh and vibrant on arrival and remain so for a minimum of five days, provided they are cared for as instructed. This is our Fresh Flowers Guarantee – a promise from a trusted local Downe florist.
Damaged-on-Arrival Policy
Your satisfaction is paramount. If your flowers or arrangements are damaged or not in perfect condition upon arrival, please notify us on the same day of delivery. We kindly request that you retain both the product and its original packaging so we can assess the issue and process your claim promptly.
We understand that flowers are perishable and delicate. That’s why we act fast to address any concerns – ensuring a swift and fair resolution for all our valued Downe customers.
Freshness Window & Quality Concerns
Florist Downe guarantees the freshness of our flowers for at least five days from the date of delivery, assuming the recommended care instructions are followed. If you believe your flowers have wilted prematurely or the quality is unsatisfactory within this window, get in touch with us straightaway. Please include a description of the issue and, if possible, a photo to help us investigate thoroughly.
Refunds and Replacement Options
Your peace of mind matters to us. If your flowers arrive damaged, or if their freshness falls short of our guarantee, we offer the following resolutions, subject to a review of your claim:
- Refund: We can arrange a full or partial refund for the affected bouquet or arrangement.
- Replacement: We can deliver a fresh, replacement arrangement of equal value to the original delivery address.
- Alternative Solution: In some cases, we may offer another suitable remedy agreed between both parties.
We aim to resolve all issues within 48 hours of notification, ensuring you are never left disappointed.
How to Raise a Complaint
We are proud of our reputation as a trusted local Downe florist, but in the unlikely event you are dissatisfied with any aspect of our service or flowers, we want to hear from you. To lodge a complaint, please contact us with your order details, a description of the problem, and any supporting photos if relevant. Our experienced team will acknowledge your complaint swiftly and keep you updated throughout our resolution process.
Your feedback helps us continually improve our service and maintain our commitment to quality for all Downe customers.
Our Commitment to Downe
Serving households and businesses across Downe, Florist Downe always puts customers first. Our Returns, Refunds & Complaints policy is designed to give you complete confidence whether you are ordering a single bouquet or a large floral display. Thank you for making us your florist of choice in Downe—where fresh flowers and happy customers always come first.
