Florist Downe UK Online Flower Delivery Terms & Conditions

Downe Florist Flower Delivery Terms and Conditions

Introduction

These Terms & Conditions govern the use of the Florist Downe online service (“we”, “us”, “our”) for the purchase and delivery of floral products within Downe and the surrounding areas. Please read these Terms carefully before placing your order. By continuing to use our website and services, you agree to be bound by these Terms & Conditions. If you do not accept these Terms, you must refrain from using our site and services.

Scope of Terms for Florist Downe Customers

These Terms & Conditions apply to all customers who place an order via our website or online platforms for delivery of flowers and related products within Downe and the surrounding areas. This ensures clarity regarding your responsibilities, our obligations, and your consumer rights regarding your online flower ordering experience.

Order Process

To place an order with Florist Downe for flower delivery, you must follow the steps outlined on our website. An order is accepted only when we send confirmation of dispatch. Our order process includes:

Product Selection: Browse our available floral arrangements and gift products online, select your desired items, and add them to your basket.
Order Information: Enter required delivery details, including recipient name, address in Downe or nearby, delivery date, and a personal message if required.
Review & Checkout: Review the summary of your order to ensure all details are correct before proceeding to payment.
Payment: Select and enter valid payment details as outlined in the Payments section below.
Order Confirmation: After successful payment, you will receive an email confirmation with your unique order reference number and order details.
Order Acceptance: Our acceptance of your order will take place only when we dispatch the product. If we are unable to fulfil your order for any reason (e.g. stock availability, delivery constraints, unforeseen events), we will notify you as soon as possible and issue a refund if required.

Please ensure all information supplied is accurate as we cannot be liable for delayed or failed deliveries caused by incorrect details.

Payments

Payment for all products and delivery charges must be made in advance through the provided payment methods on our website, which may include debit/credit cards, and other secure payment solutions.

Authorisation: By submitting a payment, you confirm that you are authorised to use the payment method provided.
Pricing: All prices displayed on our website are in Pounds Sterling (£) and include VAT unless stated otherwise. Delivery charges are specified during the order checkout process and vary according to delivery location within Downe and the surrounding areas.
Errors in Pricing: In the event that a pricing or product description error occurs, we will inform you as soon as reasonably practicable and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled and issue a full refund.
Payment Security: All payment transactions are processed through secure encrypted services. We do not store your card details on our servers.

If your payment is declined or fails to authorise, we reserve the right to cancel the order or request an alternative payment method.

Cancellations & Changes

We understand that circumstances may change and you might wish to amend or cancel your order for flower delivery.

Order Cancellations: You may cancel your order up to 24 hours before the scheduled delivery date for a full refund. To request a cancellation, please contact us with your order reference. Beyond 24 hours, we may already be in the process of assembling the arrangement or preparing for delivery and, regrettably, we may not be able to cancel, refund or amend the order.
Amendments: Any changes to orders (e.g., address, date, message) must be requested at least 24 hours before delivery. We will endeavour to accommodate changes but cannot guarantee this, especially with short notice.
Non-availability of Products: Occasionally, due to seasonal variations or supply issues, certain flowers or items may be unavailable. In such cases, we reserve the right to substitute with similar products of equal or greater value, maintaining overall style, colour scheme, and quality. Should a major change be required, we will contact you to obtain approval where feasible.
Right to Cancel: Under applicable UK law, the statutory right to cancel may not apply to perishable goods such as fresh flowers. However, we handle each cancellation request with consideration and fairness in line with best practices.

Please check order details carefully before submission to avoid disappointment.

Delivery Terms

We offer delivery across Downe and nearby areas as displayed on our website. Our commitment is to deliver your flowers on the requested date.

Delivery Areas: We deliver flower arrangements throughout Downe and the surrounding regions as specified upon checkout. Delivery outside these areas may not be available or may incur an additional charge.
Timing: While we aim to deliver on your chosen date, we cannot guarantee specific delivery times. We strive to accommodate special requests, but time slots may not always be possible due to logistics and volume of orders.
Unsuccessful Deliveries: If the recipient is unavailable at delivery, we will attempt to leave the flowers in a safe location or with a neighbour, issuing a delivery note where applicable. Where neither is possible, we will leave instructions for rescheduling or collection, and may charge a redelivery fee.
Delayed Deliveries: While we do our utmost to deliver promptly, unavoidable events (such as adverse weather, road closures, or acts beyond our control) may cause delays. We will keep you informed and work towards a solution in these circumstances.

Returns & Refunds

Due to the perishable nature of our products, returns are generally not accepted. However, if your flowers arrive damaged, incorrect, or not as described, please contact us within 24 hours of receipt.

Damaged/Incorrect Items: Send a clear description and photographic evidence of any issues. We may, at our discretion, offer replacement, partial refund, or full refund depending on the circumstances.
Non-delivery: If your order fails to be delivered as agreed, please notify us as soon as possible. We will investigate and, if appropriate, issue a refund or arrange a redelivery.
Exclusions: We reserve the right to refuse refunds or replacements if the product has been handled contrary to care instructions or misuse has occurred.

All refund decisions are at our discretion and in compliance with applicable UK consumer law.

Quality Guarantee

Florist Downe is dedicated to delivering fresh, high-quality flowers for customers across Downe and the surrounding areas. Should you be dissatisfied with the quality of our products, we request notification within 24 hours of receipt, with a description and supporting evidence. We will work with you to resolve issues including, but not limited to, arranging replacements or processing refunds where appropriate.

Customer Responsibilities

You are responsible for providing accurate and complete information for all orders, including delivery instructions, recipient details, and payment information. We cannot accept liability for failed deliveries due to incorrect details or for flowers not cared for as advised.

Flowers should be unwrapped, trimmed, and placed in fresh water upon arrival for best results. Any care instructions included should be followed to maintain freshness.

Liability

Florist Downe’s liability in connection with any order is strictly limited to the purchase price of the product ordered. We do not accept responsibility for indirect losses resulting from issues with the product or failure to deliver, including but not limited to loss of profits or business interruption.

No Waiver of Consumer Rights: These Terms do not exclude or limit your statutory rights as a consumer under UK law concerning defective or misdescribed goods.
Force Majeure: We will not be liable for delays or failures resulting from circumstances outside our reasonable control, such as extreme weather, strikes, or supply chain disruptions.

While we take every precaution to minimise risks, our flowers may not be allergen-free. Customers are advised to consider this when placing an order for themselves or others.

Intellectual Property

All website content, images, branding, and designs remain the property of Florist Downe. Use of our content without consent is prohibited. Orders do not grant you any rights to use our branding or images for commercial purposes.

Privacy and Data Protection

Your privacy is important to us. Personal data collected in the course of your order and interactions with Florist Downe is handled in accordance with our Privacy Policy and applicable UK data protection laws. We use your information to process your order, provide updates, improve our service, and comply with legal obligations.

Payment details are processed securely by our payment provider and are not stored by Florist Downe.

Amendments to Terms

We may amend these Terms & Conditions from time to time to reflect changes in law, business practices, or product offerings. Any updates will be posted on our website and, where appropriate, communicated to you prior to taking effect. Your continued use of the website constitutes acceptance of the updated Terms.

Governing Law & Jurisdiction

These Terms & Conditions and any disputes regarding your use of Florist Downe’s services or products will be governed and construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General

If any part of these Terms & Conditions is deemed invalid or unenforceable, this shall not affect the validity of the remaining provisions. Headings are for reference only and have no bearing on interpretation.

These Terms constitute the entire agreement between you and Florist Downe in relation to the online ordering and delivery of flowers within Downe and the surrounding areas.

Thank you for choosing Florist Downe. We look forward to serving you and delivering beautiful flowers throughout Downe and its neighbouring communities.